Delivery Policy for Carlivamaxcity

Effective Date: January 18, 2025

At Carlivamaxcity, we strive to provide our customers with the best possible shopping experience, from the moment you place your order to the delivery of your luxury handbags. This Delivery Policy explains our shipping practices, fees, and timelines, ensuring you know exactly what to expect when you shop with us.

1. Shipping Locations

We currently offer shipping to valid addresses within the United States. Unfortunately, we do not ship to international locations at this time. Shipping is available to residential and business addresses.

For any special shipping requests or international inquiries, please reach out to us at info@carlivamaxcity.com or 307-621-0431, and we will do our best to assist you.

2. Shipping Methods and Delivery Time

We offer several shipping options to suit your needs. Delivery times are estimates and may vary based on your location and product availability. The following shipping methods are available:

  • Standard Shipping: Typically arrives within 5-7 business days after dispatch.
  • Expedited Shipping: Typically arrives within 2-3 business days after dispatch.
  • Next-Day Shipping: Available for urgent orders, typically arriving the next business day after dispatch.

Please note that business days are Monday through Friday, excluding holidays.

Once your order is processed and shipped, we will send you a tracking number via email to allow you to track your order’s status.

3. Shipping Fees

Shipping fees are calculated based on the size and weight of your order, as well as the shipping method selected. The shipping cost will be displayed at checkout before you complete your purchase.

We occasionally offer free shipping promotions for specific orders or locations. Please keep an eye on our website for any special deals.

4. Order Processing Time

We process all orders as quickly as possible. Orders placed before 2:00 PM PST on business days are usually processed the same day. Orders placed after this time or on weekends and holidays will be processed on the next business day.

Please note that during peak seasons (such as holidays), processing and shipping times may take longer due to high order volumes. We will keep you informed of any delays.

5. Delivery Delays

While we strive to ensure timely delivery, Carlivamaxcity is not responsible for delays caused by circumstances beyond our control, including but not limited to weather conditions, natural disasters, or carrier delays. We will notify you promptly if there are any issues with the shipping of your order.

If there are any significant delays, we will work closely with our shipping partners to resolve the issue as quickly as possible.

6. Address Accuracy

To avoid delays, please ensure that the shipping address you provide is accurate and complete. Carlivamaxcity cannot be held responsible for delays or non-delivery due to incorrect or incomplete shipping information.

If you realize that there is an error in your shipping address after placing your order, please contact us as soon as possible at info@carlivamaxcity.com or 307-621-0431. We will do our best to correct the information before your order is shipped.

7. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order’s status. You can check the tracking information directly through the carrier’s website.

If you experience any issues with tracking or delivery, please contact us at info@carlivamaxcity.com, and we will assist you promptly.

8. Missing or Damaged Orders

If your order arrives damaged or is missing items, please contact us within 48 hours of receiving your package. We will investigate the issue and offer a solution, whether that’s a replacement, a return, or a refund. To expedite the process, please include photographs of the damage when you contact us.

9. Signature Requirement

For high-value orders, we may require a signature upon delivery to ensure that your luxury handbags are securely delivered. This is done to protect both you and us from potential theft or delivery errors.

If you are not available to sign for your package, the carrier may leave a notice for you to reschedule delivery or pick up the package at a local facility.

10. Contact Information

If you have any questions or concerns regarding the delivery of your order, please don’t hesitate to contact us. Our customer service team is here to assist you:

We appreciate your business and look forward to delivering your timeless, luxury handbag with care and precision. Thank you for choosing Carlivamaxcity!