Refund and Returns Policy for Carlivamaxcity

Effective Date: January 18, 2025

At Carlivamaxcity, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your luxury handbag or accessory, we are here to help. Please review our refund and returns policy below for full details on how to initiate a return or exchange.

1. Returns Process

If you are not fully satisfied with your purchase, you can return the item(s) within 14 days from the date of delivery. To initiate a return, please follow these steps:

  • Contact our customer support team by email at info@carlivamaxcity.com or call us at 307-621-0431 to notify us of your intention to return the item.
  • Provide your order number and the reason for the return.
  • Our customer service team will provide you with return instructions and a return authorization number (RAN) if necessary.
  • Please ensure that the item is in its original condition, including all packaging, tags, and accessories. We cannot accept returns on items that have been used, damaged, or altered in any way.

2. Return Shipping

You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order. We recommend using a traceable shipping method, as we are not responsible for items lost in transit. If you received a defective item, we will cover the cost of return shipping and send you a replacement as soon as possible.

3. Refund Process

Once we receive your returned item and it is inspected for quality, we will process your refund. Please allow up to 5-7 business days for the refund to be credited back to your original payment method. The refund will reflect the amount paid for the item, excluding any shipping fees.

  • Refunds are processed to the original payment method (e.g., credit card, PayPal, etc.).
  • If you used a gift card or store credit to make the purchase, your refund will be issued as store credit.

4. Exchanges

If you would like to exchange an item for a different color, size, or style, please contact our customer service team at info@carlivamaxcity.com or 307-621-0431. We will be happy to assist you with the exchange process. Please note that exchanges are subject to product availability, and the return must be completed within 14 days of delivery.

5. Non-Returnable Items

For health and hygiene reasons, certain items are non-returnable, including:

  • Items that have been used or worn.
  • Personalized or custom-made items.
  • Gift cards or store credit.

We reserve the right to refuse returns that do not comply with the conditions outlined in this policy.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@carlivamaxcity.com or call 307-621-0431. We will arrange for a full refund or send a replacement item, depending on your preference. You will not be responsible for return shipping in this case.

7. Late Returns

If the item is returned outside the 14-day return window, we may be unable to process the return or issue a refund. We recommend contacting us promptly to discuss any concerns or issues with your purchase. We want to ensure your satisfaction and will work with you to find a solution if possible.

8. Gift Returns

If you received an item as a gift, you may return it within the same 14-day period for a refund or exchange. Please note that the refund will be issued to the original purchaser, unless otherwise agreed upon.

9. Contact Information

If you have any questions about our return and refund policy or need assistance with a return, please do not hesitate to contact us:

Thank you for shopping at Carlivamaxcity! We appreciate your business and are committed to providing high-quality products and customer service.